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FAQ

FAQ2021-12-07T17:55:49+01:00
At what time is check-in? and check-out?2021-02-26T15:44:28+01:00

Check-in starts at 2 p.m. If you arrive earlier, you can store your baggage in the hotel’s baggage area until your room is ready.
Check-outis generally before 12am. Afterwards the rooms have to get cleaned for the upcoming arrivals. If you need the room for a few more hours, we can grant you a late check-out at an additional cost, if the room is available. If you wish to spend the day in the region, on the day of departure, you can leave your luggage at reception desk and pick it up later.

What are the reception opening hours?2021-02-26T15:44:59+01:00

The reception is open 24 hours, our colleagues will be at your service day and night.

Which debit/credit cards can I use?2021-02-26T15:45:37+01:00

You can pay with the same cards that are accepted at reception; VISA, MASTER CARD, MAESTRO, AMERICAN EXPRESS, DINNER’S CLUB, CMI, DISCOVER NETWORK, JCB, UNION PAY.

Do you offer non-smoking rooms?2021-02-26T15:47:18+01:00

Hotel Tamuda beach offer non-smoking rooms. Limited number of smoking rooms are available. If you wish to stay in a smoking room, please let us know when you make your reservation.

It is strictly forbidden to smoke in non-smoking rooms, hallways, the reception lobby, and all the points of sale.

If you wish, you can smoke in dedicated areas: smoking rooms, smoking area outside the main entrance of the hotel, and the two terraces of the Café-Snack.

If you smoke in a non-smoking room, you will be required to pay a 5000 MAD complete cleaning fee of the room.

Is a parking available at the hotel?2021-02-26T15:47:37+01:00

We have parking spaces free of charge at the hotel.

Can I reserve a parking lot?2021-02-26T15:48:09+01:00

We have sufficient parking spaces; there is no need to reserve a parking space before arrival.

Does the Hotel have a Concierge service?2021-02-26T15:48:16+01:00

Yes, The Concierge service is at your disposal to help you plan and make your stay more comfortable.

Is Wi-Fi available at the hotel/in the room?2021-02-26T15:48:32+01:00

Yes, we have a high-speed fiber Wi-Fi available free of charge in the rooms and in public areas.

Do you offer handicapped rooms?2021-02-26T15:54:13+01:00

The hotel is equipped with elevators and ramps that provide access to the rooms and all common areas. Also, we have limited handicapped rooms with appropriate accessible equipment. If you wish to have a handicapped room, it is very important to inform our booking service in advance to check the availability for you.

Didn’t find the answer to your question?2021-12-07T13:17:13+01:00

We are happy to answer all your questions, please fill out the contact form or contact us via telephone number +212 539 666 969.

Are special requests, such as gluten-free meals or feather-free pillows, manageable?2021-02-26T17:29:34+01:00

We are always trying our best to fulfil every of your desires. Please contact our hotel with your special needs.

Is there a babysitter service?2021-02-26T16:15:07+01:00

Babysitting service is not available.

Does the Hotel have a laundry service?2021-02-26T16:15:45+01:00

The pressing, washing and ironing service is available every day from 9 a.m. to 4 p.m.

Do the rooms have a safe/vault?2021-02-26T16:27:26+01:00

All rooms have an electronic safe protected by a digital code to be set by the customer.

Where can I get a copy of my invoice after departure?2021-02-26T17:28:50+01:00

Please contact the hotel with details of your stay, preferably by email. We will provide you with a copy of your invoice as soon as possible.

I have a discount coupon. How can I use it in your hotel?2021-02-26T17:29:21+01:00

Please choose your room on our website and follow the reservation process. You will find a field intended for coupons where you can insert your code. If you have any problem, please contact us by phone or email and we will be happy to assist you.

How can I subscribe / unsubscribe from the newsletter?2021-02-26T17:30:45+01:00

You will find a link on our home page in the footer, where you can subscribe to our newsletter. If you would like to unsubscribe in the future, you will find a link at the bottom of each newsletter.

What is the nearest airport?2021-02-26T17:31:43+01:00

The nearest airport is Saniat Ramel Airport, 15 km from the property. It is about a 20-minute taxi ride from our hotel. Tangier Airport (TNG-Ibn Batouta) is 78 min drive.

Are pets allowed?2021-02-26T17:32:19+01:00

Pets are not allowed in Tamuda Beach hotel.

Is it possible to book spa online?2021-02-26T17:34:59+01:00

After booking your room, please contact us by email or phone if you wish to book a SPA service. Seasonal hours may apply and the SPA is not accessible all year round. If your stay is absolutely depending on the availability of SPA services, please contact the hotel before booking your room.

Does the Hotel have a gym?2021-02-26T17:36:39+01:00

The Hotel has a gym with the latest generation equipment. The gym is open every day free and reserved for hotel guests. For more information, visit our Gymsection. Seasonal hours may apply. Please contact the hotel in advance if you need more information.

Is there a restaurant available at the hotel?2021-02-26T17:37:20+01:00

Yes, the restaurant at Hotel Tamuda Beach, by the pool, welcomes you in a calm and relaxing environment where you can enjoy delicious, rich and varied Moroccan and international plates. For more information, visit our Dinningsection.

Is breakfast included in the room rate?2021-02-26T17:37:47+01:00

Yes the breakfast in normally included in the rate, and available till 10:30 am, unless otherwise indicated, and according to the rate you choose.

What should I do if I haven’t received my booking confirmation by e-mail?2021-02-26T17:40:45+01:00

If you have not received your booking confirmation via e-mail, you must contact the hotel by e-mail or telephone. Contact information for the hotel can be found on the hotel website on the footer page, or on the Contactpage.

Why do the costs vary from day to day?2021-02-26T17:43:10+01:00

For one reason, they may vary because of fair dates or other high season dates. Other reasons could be that the prices have increased since your last visit on our website. Generally rates will increase, the longer you wait with your booking. (The earlier you book, the lower the rates will be!).

Are the rates per person or per room?2021-02-26T17:43:46+01:00

All prices, unless stated otherwise, are on a per-room-basis. If you have the option to enter the number of people when making your reservation, you must do so to see the updated prices, if any.

Where can I see the hotel rates? / How much is a room/night?2021-02-26T17:44:45+01:00

Our rates are calculated on a daily basis. Therefore, we cannot give you a general overview of costs. However, you can easily enter the arrival dates in our booking engine in our web site www.hoteltamudabeach.com and our system will search the best available rates for you.

What should I do, if I lost or forgot something in my room?2021-02-26T17:46:32+01:00

Please contact the hotel immediately. Our rooms are cleaned daily; it is probable that our housekeeping team has already found your item.

Which size are the rooms?2021-02-26T17:47:21+01:00

The sizes of the rooms vary between each category. The standard rooms start with a size of approx. 34-42 m² .

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