Terms & Conditions
Booking terms and conditions for bookings made by phone, email or in person
- All reservations must be accompanied by a deposit of 50% in cash, by bank transfer or the full number of a credit card to be considered firm.
- The reservation will be guaranteed until 16:00 the day of arrival.
- Without re-confirmation from you on the day of arrival; in case of late arrival; your deposit will be cashed.
- By sending us the details of your credit card to guarantee the reservation you approve and authorize Tamuda Beach hotel to debit from your account the reservation amount and cannot subsequently be disputed.
- In case of a problem with the credit card or misinformation making it impossible for Tamuda Beach hotel to receive the reservation amount, we will consider your booking as canceled and will be entitled to reallocate the room.
Conditions for changing reservations made by phone, email or in person
- Any change of reservation is possible free of charge: 7 days before the date of arrival and with the prior agreement of Tamuda Beach hotel, according to the schedule and availability.
- If a modification is not possible, you must respect the original booking or you must abide by the cancellation policy.
- For any early departure, the remaining nights will be borne by the customer.
Conditions for cancelling reservations made by phone, email or in person
- Within seven (7) days before arrival: no charge.
- After this period, the deposit check will be cashed or the 1st night charged to your credit card.
- No cause of cancellation will be considered for bookings made less than 7 days prior to arrival.
Conditions for cancelling or modifying of online bookings made on the website www.hoteltamudabeach.com
- If canceled up to 7 days before arrival date, Tamuda Beach hotel reimburse the deposit amount less, if applicable, any bank charges.
- In case of late cancellation or no-show, the deposit amount will be charged as a cancellation fee and will not be refunded.
- Any change of reservation is possible free of charge: 7 days before the date of arrival and with the prior agreement of Tamuda Beach hotel, according to the schedule and availability. You must contact us by sending an email to booking@hoteltamudabeach.com.
- If a modification is not possible, you must respect the original booking or you must abide by the cancellation policy.
- For any early departure, the remaining nights will be borne by the customer.
- Any reservations made for the period between June 15th and September 15th are non-refundable.
Check-in and check-out times
- Check-in from 14:00
- If you plan to arrive after 21:00, you must mention it when making your reservation
- Check-out until 12:00
- A fee of 100 MAD will apply for each additional hour in case of a late departure
Pets
- Pets are not allowed in Tamuda Beach hotel.
Children and Extra Bed Policy
- Cots are available and are charged 100 MAD per night.
- Extra beds are available and are charged 200 MAD per night. This does not include breakfast and taxes.
- Maximum capacity of extra beds in a double or superior room is 1. No extra beds possible in single room, family and Senior Suite
Smoking
- Our rooms are non-smoking.
- Smoking rooms are available but limited. If you want to stay in a smoking room, you must specify it when making your reservation.
- It is strictly forbidden to smoke in non-smoking rooms, hallways, the reception lobby, and all the points of sale.
- If you wish, you can smoke in dedicated areas: smoking rooms, smoking area outside the main entrance of the hotel, and the two terraces of the Café-Snack.
- If you smoke in a non-smoking room, you will be required to pay a 5000 MAD complete cleaning fee of the room.
Payment
- The payment of the entire remaining amount of the stay must be paid in advance during your check-in.
- Extras, drinks or services unpaid upon arrival, must be paid during your stay.
Proof of transactions paid by credit card
- The data recorded by MarocTelecommerce SA on the its platform on behalf of Tamuda Sky SARL (company managing Tamuda Beach hotel) constitutes proof of all commercial transactions between you and Tamuda Sky SARL .
Credit Card Payment Security
- Tamuda Beach hotel is committed to respecting the security of all your personal data, including the number of your credit card, your name and address.